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Personnel Services Unlimited
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USD
20.00
HOUR
true
Work Environment: ON-SITE (no remote option)
Hours Needed: Morning availability required (to support global teams)
Additional Schedule Note: First 2–3 weeks may require up to 40 hours/week for onboarding and stabilization
IT Technician (Help Desk)
Job Description
[ON-SITE] IT Technician (Help Desk) – Part-Time 20 hrs/week – $20–$25/hr
Location: Forest City, NC area
Pay: $20.00–$25.00/hour (based on experience)
Schedule: Part-Time (20 hours/week)
Contract Length: 6 months (temporary)
Start Date Target: By the end of February
Pay: $20.00–$25.00/hour (based on experience)
Schedule: Part-Time (20 hours/week)
Contract Length: 6 months (temporary)
Start Date Target: By the end of February
Work Environment: ON-SITE (no remote option)
Hours Needed: Morning availability required (to support global teams)
Additional Schedule Note: First 2–3 weeks may require up to 40 hours/week for onboarding and stabilization
About the Role:
Personnel Services Unlimited (PSU) is seeking an ON-SITE Temporary IT Technician / Help Desk for one of our clients in the Forest City, NC area to provide urgent operational support. This position will serve as first-line IT support and assist with system setup, day-to-day troubleshooting, and ongoing technical support for internal users across global teams.
Key Responsibilities:
- Provide first-line technical support for hardware, software, and basic network-related issues.
- Install, configure, maintain, and ensure proper operation of IT assets including desktops, laptops, printers, and peripherals.
- Track, document, and manage tickets using a ticketing system (ServiceNow, Jira, Freshservice, or similar).
- Manage ticket volume effectively by prioritizing issues, troubleshooting efficiently, and escalating when appropriate.
- Support user account administration including Active Directory, email systems, permissions, and access control.
- Troubleshoot basic LAN/WAN, server, backup, and infrastructure issues and escalate as needed.
- Coordinate with third-party vendors to support issue resolution and system maintenance.
- Support IT security best practices and assist with security incident response, including access blocking and risk mitigation actions.
- Assist with maintaining stable IT operations and uptime across the organization.
Job Skills and Qualifications:
- Previous experience in an IT Help Desk / Service Desk / Technical Support role required.
- Experience working with ticketing systems such as ServiceNow, Jira, Freshservice, or similar platforms.
- Understanding of ITIL/ITSM processes and the ability to manage support volume effectively.
- Experience managing user accounts, email systems, permissions, and access control (Active Directory preferred).
- Ability to independently troubleshoot basic network and infrastructure issues (LAN/WAN, backups, servers).
- Experience working with third-party vendors and supporting issue resolution.
- Experience supporting end users in a manufacturing or corporate environment.
- Strong communication skills, professional customer service, and the ability to work independently.
- Must be dependable and available during morning hours to support international teams.
Interested?
Apply today or contact Personnel Services Unlimited (PSU) for immediate consideration. This is an urgent temporary need with a targeted start date by the end of February.
Personnel Services Unlimited is an Equal Opportunity Employer.
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About Forest City, NC
Explore exciting job opportunities in the charming area around Forest City, North Carolina! Nestled amidst the stunning Blue Ridge Mountains, this area offers a blend of natural beauty and thriving career prospects. From the iconic Chimney Rock State Park to the vibrant arts scene at Tryon Fine Arts Center, there's something for everyone here. Indulge in delicious Southern cuisine, catch a show at the historic Foundation Performing Arts Center, or simply enjoy the laid-back lifestyle. With a rich history, unique culture, and endless growth opportunities, Forest City is the perfect place to advance your career. Start your job search today and unlock your potential in this enchanting region!