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Quality Systems Coordinator
Job Description
Location: Grover, NC
Company: Personnel Services Unlimited
Pay: $22.00 per hour
We are seeking a detail-oriented Quality Systems Coordinator with a strong background in quality assurance and scientific principles. This hands-on role requires a proactive self-starter who excels in collaborative problem-solving.
- Respond to consumer complaints via Salesforce, phone, and postal mail, ensuring timely resolution and customer satisfaction.
- Investigate consumer complaints and manage reimbursements for defective products as necessary.
- Review and verify Batch Records for accuracy and completeness, collaborating with staff to implement necessary corrections.
- Assist in collecting and tracking production data for analysis, contributing to product quality assessments.
- Enter and analyze data on non-conformances, production downtime, stability test results, and other quality metrics.
- Document and investigate material, product, and process non-conformance issues.
- Monitor humidity control and ambient conditions to ensure compliance with quality standards.
- Coordinate with internal teams and suppliers to maintain audit-ready Certificates of Analysis and specification documents.
- Index and audit Safety Data Sheets (SDS) for updates and modifications.
- Work with production personnel on material reconciliation and assist with material reorders.
- Provide training to staff on moisture, pH, and other testing protocols; conduct periodic audits of processes.
- Source lab materials for product testing as required.
- Support document retrieval during FDA inspections and assist with document control processes.
- Proficient typing and data entry skills.
- Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to read and interpret federal, state, and local regulations.
- Experience with Adobe Pro.
- Familiarity with Salesforce.
At Personnel Services Unlimited, we pride ourselves on connecting talented professionals with leading organizations. If you are ready to take on a dynamic role in quality systems and contribute to a collaborative team, we encourage you to apply!
Please submit your resume and cover letter to Personnel Services Unlimited for consideration.
Meet Your Recruiter
Pamela Parker
Staffing Specialist, Gastonia Branch
Pamela joined PSU as a Staffing Specialist in 2021. Her background is in Criminal Justice, and she has previously worked in property management. As a staffing specialist, Pamela is passionate about helping others and is glad to have a career that allows her to do just that. She loves finding the best fit for companies and our PSU candidates; she says, "It's like finding a missing puzzle piece."
Pamela enjoys spending time with family, friends, and beloved pets.
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