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Customer Service Call Representative
Job Description
Customer Service Call Representative
Location: Shelby, NC
Pay: $16.00/HR
Location: Shelby, NC
Pay: $16.00/HR
About the Role:
Personnel Services Unlimited is now hiring a Customer Service Call Representative to support one of our established client partners.
In this role, you’ll provide prompt, professional service to clients via phone and email, assist with order processing, and ensure top-tier customer satisfaction. This is a full-time, in-office opportunity ideal for someone with strong communication skills, attention to detail, and a customer-first mindset.
Key Responsibilities:
- Answer client calls and emails with professionalism and accuracy
- Process orders, returns, and credit memos
- Provide order status updates and tracking information
- Verify item availability and descriptions
- Handle client inquiries and resolve issues promptly
- Maintain accurate records using Microsoft Dynamics
- Serve as backup for the company switchboard when needed
- Perform other related duties as assigned
Requirements:
- High school diploma or GED required
- 1–3 years of customer service or call center experience
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong communication, problem-solving, and organizational skills
- Ability to multitask in a fast-paced environment
- Professional, dependable, and team-oriented
Physical Requirements:
- Ability to sit, stand, walk, and use hands for extended periods
- Occasionally lift up to 25 lbs
- Clear near-distance vision required
Interested? Qualified candidates can apply now. Questions? Please contact our Shelby Office at (704-484-0344) to learn more about the role.
Personnel Services Unlimited is an equal-opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Meet Your Recruiter
Marsha Hollifield, CTS
Service Manager, Shelby Branch
Marsha is the Shelby office Service Manager who oversees daily recruiting and staffing operations.
In 1996, she came to Personnel Services Unlimited seeking temporary employment. After completing several assignments, she joined the PSU Staffing team and found her dream job helping others, just like her, find great jobs and meaningful careers. Marsha has her CTS certification from the National Association of Personnel Consultants.
With 25 years of experience, knowledge, and passion, Marsha achieves our clients’ staffing goals by consistently matching the right candidate to the right job.
When not in the office, she enjoys spending time with her family, her two puppies ( Abby and Oscar), her cat (Gerald), and working in her garden.
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About Shelby, NC
Ready to start your career in Shelby, North Carolina? Explore our job opportunities in this vibrant area nestled in the picturesque landscape of Cleveland County. Known for its rich history, charming downtown area, and close-knit community, Shelby offers job seekers a unique blend of southern hospitality and endless growth possibilities. With attractions like the Earl Scruggs Center, the Don Gibson Theatre, and the annual Livermush Festival, there's always something exciting happening in this region. Consider making Shelby your professional home and experience the warmth and opportunities this area has to offer. Browse our listings today and take the next step towards a fulfilling career in Shelby!